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Return Policy

Return Policy

Please read the following return policy carefully before you unpack the product(s).

  • Due to health regulation, product must be returned in unused condition. Pretty Wall Decor will NOT accept any washed or damaged returned products.
  • All return items must be in resalable condition including original packaging, ribbon, and cardboard. There will be a 10% charge of your product price for re-stocking if any accessory is missing.
  • Anything which is wrapped in vacuum compression bag, it can NOT be returned once the vacuum compression bag has been torn off.
  • If the item you want to return has been purchased over one month, there will be a 25% charge of your product price for the late return.

How to return?

If you are not satisfied with our products or services, PLEASE contact us first before leaving Negative or Neutral feedback. We are willing to solve any issues immediately. You may contact us via the shopping portal or via e-mail to
service@prettywalldecor.com for any questions/concerns.
Please email us with your order information and reason for return. Our Customer Service will provide Return Authorization Number (RAN) and instructions to you within 24 hours except holidays. Our distribution center will not accept any returned package without RAN. If you need immediate assistant related to your return, please contact us by phone at 1-713-7831181.

Contact Customer Service

Please complete the fields below with your information and any questions you may have and we will respond as soon as we can.

About Pretty Wall Decor

Welcome to our newly designed Pretty Wall Decor! Our team is thrilled to bring you the new range of wall shelves, wall stickers, wall papers, wall borders, window films, wall hangings storefront that is full of new features, and of course, tons of new styles. Let the wall art speaks for you with our pretty wall decor products now. Make your wall a masterpiece with our wide selection of home wall decor. We have all your wall needs to become an extension of your distinct personality, from the dining room to the bathroom.

Buy from our PretteyWallDecor store and be assured that you have got the best price. If you have pre-order questions, simply feel free to call us at 713-783-1181 or email our customer service.More »

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